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Premium membership proble?


Hope this is the right place for seeking help? Just renewed a member's premium status on Delectable Mnts. Pay Pal ackowledge's payment receipt. Board does not reflect upgrade. Member's name is katlin.

Thanks for helping.

Tere
1/9/2012, 10:18 pm Link to post Email Terreson   PM Terreson
 
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Hi Terreson. I am going to go get someone more knowledgeable than myself to help with this.

However, I wanted to ask a question. Did you pay for your members premium and then not receive the extra board credits? Or did katlin not seem to receive premium status?

It seems to me that when I have paid a members premium through my account I did not receive extra credits for the board. The member needs to pay for them through your board.

I am going to go ask for help on this.



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1/10/2012, 12:09 am Link to post PM Susa Blog
 
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Re: Premium membership proble?


Hi Terreson,

The ]Premium Members forum at Runboard Support would have been the proper place to ask about this. If someone posts at The Runboard Directory and nobody brings it to my attention, there's a very slim chance I will see it, but currently, I personally read every post that is made at Runboard Support. In this case, Susa brought your post to my attention. Thanks, Susa. emoticon

When someone purchases premium for their own account, the only way for our system to know which board to give premium to is for them to click on the "Upgrade my account" link at that board before completing the transaction. Unfortunately, there is no automated system in place for when someone gifts another user with premium, but I have verified the transaction, and will give your board the referral credits right now.

Last edited by Lesigner Girl, 1/10/2012, 4:57 am


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1/10/2012, 4:15 am Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
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Hi LG,

I am the user Terreson tried to buy premium credits for. At first he mistakenly bought them for Kaitlynn (an account I no longer use). Then he tried to buy them for Katlin (the account I do use). The Kaitlynn account now shows premium status, but the Katlin account still shows me as a basic user. Is there anyway to give Katlin the premium status Terreson twice tried to purchase for me? You can transfer it from the Kaitlynn account if that is possible. I will now post here as Kaitlynn to prove I have both accounts.
1/10/2012, 3:19 pm Link to post Email Katlin   PM Katlin
 
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Re: Premium membership proble?


Hi again LG,

Just wanting to prove I am both Katlin and Kaitlynn. If possible I would like to have the two premium memberships Terreson purchased applied to the Katlin account and not the Kaitlynn account, which I no longer use. Let us know if that is possible. Sorry to be such a bother, and thank you for your help in straightening this matter out!
1/10/2012, 3:23 pm Link to post Email Kaitlynn   PM Kaitlynn
 
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Re: Premium membership proble?


Wow, that was fast! I now see Katlin has premium status and Kaitlynn does not. Thank you so much! I may have to change your name to Lesigner Genie instead of Lesigner Girl, LG! emoticon emoticon emoticon
1/10/2012, 3:27 pm Link to post Email Kaitlynn   PM Kaitlynn
 
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Yay! Just wanted to thank you again for the fast and fancy footwork. I hope you have a great day 'cause you just made mine. emoticon emoticon
1/10/2012, 3:32 pm Link to post Email Katlin   PM Katlin
 
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I am smiling. I am glad it all went well.

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1/10/2012, 3:38 pm Link to post PM Susa Blog
 
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Hey Susa,

Were you the one who made the change for me/us? If so, thank you! We'll have to change your name to Super Susa! emoticon

Last edited by Katlin, 1/10/2012, 8:17 pm
1/10/2012, 3:44 pm Link to post Email Katlin   PM Katlin
 
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Lesa did it. I went and got her. LOL

OOOoooo! I love Super Susa!

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1/10/2012, 3:48 pm Link to post PM Susa Blog
 
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Thank you both for the help. Legigner, if you are a little irritated I don't blame you. I knew this wasn't the right place for asking the question. In the back of my head there was 'Premium something.' Been around since '07 so I darn well should know. Just underwent surgery. Post-op is proving more interesting than I had anticipated. A lame excuse I know but there it is. Thanks again. You never fail to come through.

Tere
1/10/2012, 5:22 pm Link to post Email Terreson   PM Terreson
 
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I hope you are feeling better very soon.

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1/10/2012, 6:22 pm Link to post PM Susa Blog
 
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Here is a good place to get attention too. But ]Here (Support) is good too. emoticon

Super Susa and Lesigner Genie... Cool emoticon

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1/10/2012, 6:48 pm Link to post PM Erika
 
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Re: Premium membership proble?


I'm just now coming back to this topic for the first time since my last post, so the premium transfer was made before I even knew about the request. Since Thor is the only person with the power to give or remove user premium (a few of us can give board premium, but not user premium), maybe Thor questioned the similar names for which premium was purchased by Tere, followed one of Katlin's profiles to this topic, saw the request, and took care of it on the spot. Then again, maybe he's psychic. After all, he is a Norse god. emoticon

However Thor knew, I'm glad he fixed it quickly for you. emoticon

Tere, no worries about posting in the wrong place. Whether it was due to your surgery or not, I hope you heal quickly and fully. emoticon

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1/10/2012, 11:54 pm Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
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*pounces LG and curls up and her lap and refuses to let anyone near*

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1/31/2012, 12:08 am Link to post Email clabarfuil   PM clabarfuil Yahoo Blog
 
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Puts a plate of fish down on the floor.. Clabs soon moves. emoticon

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1/31/2012, 7:14 pm Link to post PM Erika
 


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